JAMB to launch app, AI-driven reforms under new five-year roadmap

 

The Joint Admissions and Matriculation Board (JAMB) has unveiled a five-year reform agenda that will introduce a unified mobile application, expand the use of Artificial Intelligence (AI) and digitize its operations as part of efforts to improve service delivery and ease the admissions process.

The new Registrar of the Board, Professor Segun Aina, announced the reforms on Monday during his first official briefing since assuming office last Friday. He said the roadmap, tagged “JAMB 2031: Building Trust, Reducing Trauma,” is designed to modernize the agency through technology, stronger governance and improved customer engagement.

According to Aina, the initiative is anchored on five strategic pillars, integrity, service, governance, technology and partnerships. He said the Board would introduce a single mobile application through which candidates can access registration support, profile management, examination updates, admission tracking and other services.

He added that JAMB would migrate to a fully paperless administration system while deploying AI and advanced data analytics to improve operational efficiency, strengthen examination security, support decision-making and enhance service delivery.

The registrar also disclosed that the board would conduct an independent audit of its technology infrastructure and work toward obtaining ISO 27001 certification to improve information security, protect candidates’ data and reinforce confidence in its digital platforms.

In addition, Aina said JAMB would establish a centralized customer service platform to ensure faster resolution of complaints from candidates, parents and tertiary institutions. He added that the board would also strengthen its communication strategy to provide timely information and reduce misinformation during admission exercises.

Beyond technology, Aina said his administration would invest in staff welfare and capacity building to improve productivity and institutional performance. He noted that the reforms come as Nigeria’s admissions system continues to face growing pressure, with more than 10 million candidates sitting the Unified Tertiary Matriculation Examination between 2021 and 2025, but only about 3.5 million gaining admission into tertiary institutions.

He expressed confidence that the reforms would simplify admission processes, improve access to JAMB services and strengthen public trust in the board, while positioning it as Africa’s leading technology-driven examination and admissions agency over the next five years.